Workshops and CPD.
Keep your knowledge and skills up-to-date.
Aged care advice is rapidly evolving – making ongoing learning essential to remain up-to-date, compliant and effective. At Aged Care Steps, we deliver regular webinars and workshops to help you build capability, refresh skills and continue your personal development. We simplify the complex and provide a practical approach to share new ideas with you.
Explore our upcoming workshops below, or stay connected by receiving updates straight to your inbox. For information on the accreditation workshops click here.
Our workshop range
Advice into practice - business ready tips
As well as our ever popular Accredited Aged Care Professional Program - aimed at getting you started - we offer a range of workshops to keep you up-to-date and expand your aged care advice knowledge and skills. Workshop options include face-to-face and online events - all delivered by experts with practical experience.
Refresh - aged care advice beyond 1 Nov 2025.
Have you been giving aged care advice (or already accredited) but need a refresh to ensure you are confident with advice beyond 1 November 2025? Join our experts in this Refresh Aged Care Advice (Residential care) workshop to get up to speed on the new rules and learn which aged care advice strategies have changed and which have not.
There is a lot of incorrect information in the community - make sure you know what is correct and what is not.
Our residential care refresh workshop is designed for advisers who have a good understanding of aged care rules but need a refresh for advice beyond 1 November 2025. This workshop covers advice on residential care - with Support at Home covered in our new Support at Home & Community Living workshops.
In this workshop, you have the opportunity to take a deep dive into residential care strategies to understand what works, what no longer applies and how to give advice to clients. Choose from online (live and interactive) or face-to-face workshop options.
This workshop qualifies for 3.5 CPD hours (FAAA accredited). Complete the online exam to test your understanding and receive extra CPD hours.
The Refresh Aged Care Advice (Residential care) workshop is provided as a live and interactive 4-hour online workshop, covering residential aged care. Download the registration form for dates and full details. To learn about Support at Home workshops, click here. A 10% discount may apply for Essentials or Active members.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details. To learn about Support at Home workshops, click here. A 10% discount applies for Essentials or Active members.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details.
This workshop is being run in conjunction with half-day Advice Strategy Masterclass (same day) and half-day Support at Home workshops (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops, click here. Or for information on Masterclass click here.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details.
This workshop is being run in conjunction with half-day Advice Strategy Masterclass (same day) and half-day Support at Home workshops (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops, click here. Or for information on Masterclass click here.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details. To learn about Support at Home workshops, click here. A 10% discount applies for Essentials or Active members.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details.
This workshop is being run in conjunction with half-day Advice Strategy Masterclass (same day) and half-day Support at Home workshops (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops, click here. Or for information on Masterclass, click here.
The Refresh Aged Care Advice (Residential care) workshop is provided as a 4-hour face-to-face workshop, covering residential aged care. Download the registration form for dates and full details. To learn about Support at Home workshops, click here. A 10% discount applies for Essentials or Active members.
Upgrade your qualifications
Completion of the full Aged Care Steps (ACS) Accreditation™ is the approved pathway to qualify for the FAAA Aged Care Specialist™ designation (or RPL status for Deakin University).
For advisers who completed the Aged Care Steps (ACS) Accredited Aged Care Professional™ program before 1 January 2023, this Refresh workshop can provide the refresh needed to qualify for the FAAA Aged Care Specialist™ Designation, or to apply to Deakin University for a one credit point elective subject under the Master of Financial Planning (conditions apply). This may require completion of an assignment as well as the exam.
Alternatively, if you have not been actively providing advice since completing accreditation you might choose to enrol in the Accredited Aged Care Professional™ for a full refresh (at a repeat attendee’s discount price if original course within the last 5 years) – ask us!
Need information on the full accreditation program?
If you are new to aged care advice, or have not used your knowledge in a while, the full Accredited Aged Care Professional™ workshop may be better suited to you.
“I found the course one of the best I have ever done. Danni was able to explain complex topics in a simple way and was able to answer every question off the top of her head - she really knows aged care! I learnt good ideas on how to explain concepts to my clients. I’d recommend this course to everyone who wants to work in this space.
Rob Wintour, Green Associates, Qld
Support at home & community living advice workshop.
Older clients are increasingly prioritising independence, choice, and quality of life - seeking to remain in their own home or move into community-based living options such as granny flat arrangements, retirement villages or land lease communities.
While government subsidies under the new Support at Home framework (commencing 1 November 2025) increase opportunities and affordability, the rules, contributions, and eligibility requirements are complex and evolving. For advisers, this creates both risk and opportunity, through the risk of misinformation and opportunity to deliver highly valued, proactive advice to more effectively engage with clients.
Delivered as an interactive session, this workshop also shows you how to proactively integrate Support at Home conversations into review meetings and advice discussions, helping you deliver more holistic, timely, and valuable advice to your older clients.
This workshop qualifies for 3.5 CPD hours (FAAA accredited).
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for dates and full details. A 10% discount applies for Essentials or Active members.
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for full details.
This workshop is also being run in conjunction with a half-day Masterclass - aged care strategic advice (on same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Masterclasses click here.
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for full details.
This workshop is being run in conjunction with a half-day Masterclass - aged care strategic advice (on same day). A 10% discount applies for registration in both workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Masterclasses click here.
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for full details.
This workshop is being run in conjunction with a half-day Masterclass - aged care strategic advice (on same day). A 10% discount applies for registration in both workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Masterclasses click here.
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for full details.
This workshop is also being run in conjunction with a half-day Masterclass - aged care strategic advice (on same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Masterclasses click here.
The Support at Home & Community Living workshop is provided as a live and interactive 4-hour online workshop, covering Support at Home, granny flats, land-lease communities and retirement villages. Download the registration form for full details.
This workshop is also being run in conjunction with a half-day Masterclass - aged care strategic advice (on same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Masterclasses click here.
“I really enjoyed this webinar. Great to just recap on key issues, important things to remember, common mistakes and things we can do better. Get so busy day to day, it’s great to have these kinds of reminders - thank-you!
Brenda Will, Bruining Partners
Upcoming lunchtime webinars.
The monthly lunchtime webinar series covers the technical know-how and human elements of giving advice and building your business. FAAA accredited CPD hours are allocated, across the range of Code of Ethics categories.
Better yet, subscribers to our Essentials or Active membership packages enjoy free registrations, with the added bonus of access to the recordings anytime, anywhere through the Business Toolkit™ (no CPD hours for recorded versions, except those scheduled and noted below).
Clients may be faced with a need to move rooms or change providers - sometimes by choice, sometimes not. These changes can create uncertainty and stress, as well as unexpected financial implications. And the advice you previously gave, may no longer be appropriate and need to be revised.
Join our lunchtime webinar for insights on:
What changes occur when a person moves rooms or providers
How low-means residents are impacted by a move
Triggers for involuntary relocations and the implications
Doing the paperwork and notice periods
Special considerations when couples share a room.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 10th February 2026
Time: 11.00am-11.45am (Sydney daylight savings time)
Registrations close: 9am on Tuesday 10th February 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
The rules around client contributions are designed to make care affordable - but what happens when circumstances change? If assets can’t be sold or savings start to run out, financial stress can quickly follow. The good news is that tools and strategies are available to help navigate these challenges.
Join our lunchtime webinar to gain valuable insights on:
The rules for financial hardship and how to apply
What a successful hardship application can mean
Implications when family members live in the home but aren’t protected
Other practical solutions to help provide financial relief.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 10th February 2026
Time: 12.00pm-1.00pm (Sydney daylight savings time)
Registrations close: 9am on Tuesday 10th February 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Identifying whether a client will be classified as low-means resident is critical to delivering accurate advice. Early identification will avoid unnecessary confusion for the client and save you time.
Join our lunchtime webinar to gain valuable insights on:
Why low-means residents need expert advice
Quick tips for spotting who will be a low-means resident
When low-means is beneficial - and when it’s not
The calculations behind a low-means assessment
Accommodation contributions - what clients pay and how it changes.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 10th March 2026
Time: 11.00am -11.45am (Sydney daylight savings time)
Registrations close: 9am on Tuesday 10th March 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Low-means doesn’t mean low complexity. Without careful planning, residents and families can face unexpected challenges and costly traps.
Join our lunchtime webinar to gain valuable insights on:
Real-world case studies showing common pitfalls
Fee changes - even when finances seem stable
Couples - how the second person's move impacts the first person
Protected person rules and what changes to look out for.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 10th March 2026
Time: 12.00pm-1.00pm (Sydney daylight savings time)
Registrations close: 9am on Tuesday 10th March 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Affordability of aged care may not be the issue for high-net-wealth clients, but making smart decisions about asset restructuring is critical. Which assets should be sold? Which should be retained? These choices impact cashflow, estate planning, taxation, fees, and even age pension opportunities.
Join our lunchtime webinar to gain valuable insights on:
Potential options and outcomes - using a case study
Benefits and risks of holding or selling various asset types
How caps apply, and manage the overall cost of care
Whether to undertake a means-test assessment or choose to be means-not-disclosed.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 21st April 2026
Time: 10.00am -10.45am (Sydney time)
Registrations close: 9am on Tuesday 21st April 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Many retiree couples assume their spouse will always manage their best interests - but frailty can bring unexpected challenges. Balancing each person's needs as well as estate planning objectives requires foresight and strategy.
Join our lunchtime webinar to gain valuable insights on:
Managing cash flow for long-term security
Smart estate planning strategies
Effective enduring powers of attorney (EPoAs) and decision-making
Complexities of second marriages and blended families.
Don’t miss this opportunity to stay informed and prepared.
Webinar details:
Date: Tuesday 21st April 2026
Time: 11.00am-12.00pm (Sydney time)
Registrations close: 9am on Tuesday 21st April 2026
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Developing aged care advice & documents.
The key to good aged care advice is efficiency and accurate modelling, plus a well-structured advice document that tells the story clearly to clients. Learn how to create advice documents – whether looking at home care, retirement villages or residential aged care.
We are excited about recent improvements made to the ACS Advice Generator™.
When providing aged care advice, accuracy matters — and so does efficiency. The ACS Advice Generator™ has been designed to simplify how to model aged care advice strategies, so you can quickly and easily deliver compliant, high-quality advice with confidence.
Join Assyat David (Director) and Lara Hansen (Advice Implementation Manager), for this free, practical webinar, where they will demonstrate just how easy and flexible this leading aged care advice software is to use. In this session, you’ll learn:
How to confidently use the ACS Advice Generator
Which aged care strategies can be modelled
Practical tips to ensure accuracy in your modelling
How to use built-in templates to produce easy-to-read advice documents
The key benefits of an Active Membership package.
Webinar details:
Date: Tuesday 3 February 2026
Time: 12.00pm - 12.45pm (Sydney daylight savings time)
Price: Free
We are excited to be launching a new version of the Generator.
We have rebuilt the entire back engine to simplify data entry, improve modelling outcomes and add extra functionality, but have kept the look and feel the same to minimise disruption. Join us at this free webinar to see what is new and what it means when giving advice:
• New Current Situation screen inserted in between data entry and strategy screens
• Simpler data entry, particularly with low-means clients
• A simpler and improved ability to model changes over the first 12 months and new cashflow report in appendix.
• Additional downsizing options for the home to cater for needs of a spouse remaining outside care.
• Greater planning options, for clients not ready to move into residential care or to consider the impact of one member of a couple passing away.
• And more.
Webinar details:
Date: On-demand recording (no CPD)
Time: 60 minutes
Price: Free
With the new aged care rules now in effect, many advisers are asking the same questions: What’s changed, what do we need to know, and how do we translate the legislation into practical, day-to-day advice?
In this webinar, Louise Biti will unpack the early learnings from the new framework, highlighting:
What’s working
Where the pressure points are emerging
The key implications for client strategies, and
How to get your business ready for 2026.
You’ll gain clarity on the real-world impacts, the opportunities created by the changes, and the areas that require careful navigation.
We’ll also step through what you can do right now to get your business ready. From refining advice processes and updating client conversations, to identifying new value-add opportunities, this session will help you position your advice business for stronger outcomes and greater efficiency. And how Aged Care Steps, the leader in aged care advice, can partner with you.
If you want to stay ahead of the curve, deliver confident advice, and ensure your business is structured for success under the new rules, this session is essential.
Note: this session is a recording of our 17th December 2025 webinar - provided as a recording.
Webinar details:
Date: On demand recording (no CPD)
Time: 70 mins
Price: Free
Without doubt, the demand for aged care advice is higher than it has been and with an ageing population that demand is only going to increase. Advisers need to find a solution that works for their advice business.
But as with any specialist area, aged care advice has its own nuances that can be challenging to fit with your usual advice processes.
Join Danni Dixon as she sits down with our own aged care experts - Jennifer Langton and Lara Hansen, to discuss:
Tips & traps in providing advice to aged care clients
How to use our advice generator to evaluate strategies & prepare your advice documents efficiently.
How to build out an aged care solution for your clients - whether in-house or outsourcing- to meet this demand
Webinar details:
Date: On-demand recording
Price: Free
CPD: Not available
Masterclass - aged care strategic advice.
This Masterclass is designed for financial planners and other advice professionals who already understand the aged care framework but want to sharpen how they apply the rules and knowledge into real client situations.
Rather than a technical update, this workshop draws on real-life case studies that advisers encounter every day to explore opportunities for value-add with aged care advice. We will explore where errors commonly arise, and what to look out for. This will include examination of the practical, ethical and strategic considerations that often determine the outcome for clients.
Through guided discussion and analysis, you will:
Identify opportunities to add real value for clients
Identify common errors and assumptions that can undermine advice quality
Recognise risk areas, blind spots and compliance traps
Strengthen your professional judgement and confidence when advising on complex aged care scenarios.
Examine common mistakes and risk areas in aged care advice
Discuss ideas to improve your business outcomes and create better client outcomes.
This is an interactive, peer-to-peer learning session, ideal for advisers who want to move beyond technical knowledge and build quality aged care advice through better insight and professional judgement. Come prepared to contribute questions, observations and lessons learned, and benefit from the shared experience of fellow advisers.
You may choose to attend this Masterclass as a standalone session or continue for the afternoon workshop on Support at Home and Community Living. If you’re seeking a technical refresher on residential aged care rules, you may also wish to register for the Refresh workshop held the afternoon prior (Brisbane, Sydney and Melbourne only).
This workshop qualifies for 2.75 CPD hours (FAAA accredited).
The Masterclass - aged care strategic advice is provided as a 3-hour face-to-face workshop. Download the registration form for more details.
This workshop is being run in conjunction with a half-day Support at Home workshop also (same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Refresh - Residential care workshops click here.
The Masterclass - aged care strategic advice is provided as a 3-hour face-to-face workshop. Download the registration form for more details.
This workshop is being run in conjunction with a half-day Support at Home workshop on the same day. Register for one or both of the workshops. A 10% discount applies for registration in both of these workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Refresh - Residential care workshops click here.
The Masterclass - aged care strategic advice is provided as a 3-hour face-to-face workshop. Download the registration form for more details.
This workshop is being run in conjunction with a half-day Support at Home workshop on the same day. Register for one or both of the workshops. A 10% discount applies for registration in both of these workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Refresh - Residential care workshops click here.
The Masterclass - aged care strategic advice is provided as a 3-hour face-to-face workshop. Download the registration form for more details.
This workshop is being run in conjunction with a half-day Support at Home workshop also (same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Refresh - Residential care workshops click here.
The Masterclass - aged care strategic advice is provided as a 3-hour face-to-face workshop. Download the registration form for more details.
This workshop is being run in conjunction with a half-day Support at Home workshop also (same day), and half day Refresh - Residential aged care workshop (previous day). Register for one, two or all three workshops. A 10% discount applies for registration in more than one of these consecutive day workshops. A further 10% discount applies for Essentials or Active members.
To learn about Support at Home workshops click here. Or for information on Refresh - Residential care workshops click here.
Learn from the experts.
Aged Care Steps are the leaders in aged care advice training – and not just technical specialists, but also experienced in giving aged care advice.
“The Aged Care Steps Accredited Aged Care Professional program is a very comprehensive training program on many aspects of aged care that provides you with the skills and knowledge to competently provide advice in this complex area. Louise and her team are also very knowledgeable and supportive in helping you build your skills to be able to provide this type of advice to clients.”
Stuart McKenzie, Lead Financial Pty Ltd