CPD and workshops.
Keep your knowledge and skills up to date.
Aged care advice is a rapidly evolving area – so it is important you keep up to date, and continue to learn new tips and improve skills. Aged Care Steps regularly runs aged care training, webinars and workshops to help you learn, refresh skills and grow in your personal development. We simplify the complex and provide a practical approach to share new ideas with you.
Check below for upcoming workshops, or stay connected with updates delivered to your inbox.
Refresh your accreditation - get ready for 2025.
Need to know how aged care is changing in 2025 and update your knowledge for the new rules and how aged care advice strategies are changing?
Our Aged Care Refresh workshop is designed for advisers who have knowledge on the current rules and need to get up-to-date on what is changing on 1 July 2025. It assumes you have a current working knowledge and competency in aged care advice and provides an update for the new rules and application of strategies.
Developed as an interactive workshop, it gives you the opportunity to take a deep dive into strategies to understand what works, what does no longer applies and how to give advice to clients. It also provides an opportunity to network with your peers and discuss ideas so that you walk away with effective knowledge and business skills.
For advisers who previously completed the Aged Care Steps (ACS) Accredited Aged Care Professional™ program, as well as updating knowledge and skills, this workshop can provide the refresh needed to qualify for the FAAA Aged Care Specialist™ Designation, or to apply to Deakin University for a one credit point elective subject (conditions apply) if completing the Master of Financial Planning.
If you have not completed the Aged Care Steps Accredited Aged Care Professional™ program, or have not been actively providing advice since completing accreditation (or other training) you may prefer to complete the full accreditation program (ask us about the repeat discount). If you have not completed our accreditation, the refresh workshop does not count towards gaining the Accreditation.
If you wish to formally refresh your accreditation, you will need to pass an online exam (70% pass rate). An assignment will also be required if your original accreditation did not involve an assignment. But if you just want to gain the knowledge and skills update (without a formal refresh), the assessments are optional. CPD hours apply under either option.
This workshop is available as a one-day face-to-face workshop, or as two four-hour live and interactive online sessions - the choice is yours. Click on links below to download registration forms.
Cost: $800 + GST (total $880)
The Refresh Workshop is provided as one-day face-to-face workshops in Sydney, Melbourne, Brisbane, Adelaide and Perth. Download the registration form for dates and full details.
The Refresh Workshop is provided as a live and interactive online workshop, with workshops running each month. You need to attend one full set, comprising two 4-hour webinars. Download the registration form for dates and full details.
Need information on the full accreditation program ?
Qualify for FAAA Aged Care Specialist™ designation
If you completed the Aged Care Steps (ACS) Accreditation before 1 January 2023*, this workshop (and assessments) is a pathway to qualifying for the FAAA Aged Care Specialist designation. Alternatively, for a full refresh you could choose to re-enrol in the full Accreditation program at a repeat attendee’s discount price – ask us!*
If you completed the original accreditation before 1 January 2023, you need to complete the assessment components - assignment and online exam - to qualify for the FAAA designation or RPL credit with Deakin University. Upon successful completion of the assessments (70% combined pass rate, with 60% minimum in each component) an Accreditation Refresh certificate will be issued. If you are not looking for the designation or RPL credit, the assessment component is optional.
Note: Advisers who have not already completed the full accreditation program (including all assessments) will not qualify for the FAAA designation, RPL status or the Aged Care Steps accreditation by completing just this workshop. The full Aged Care Steps (ACS) Accredited Aged Care Professional™ program must be completed.
“I really enjoyed this webinar. Great to just recap on key issues, important things to remember, common mistakes and things we can do better. Get so busy day to day, it’s great to have these kinds of reminders - thank-you!
Brenda Will, Bruining Partners
Upcoming lunchtime webinars.
Our monthly lunchtime webinars cover the technical know-how and human elements of giving advice and building your business. CPD hours are allocated, across the range of Code of Ethics categories.
Better yet, subscribers to our Essentials or Active membership packages will enjoy discounted fees or free registrations. They also have the added bonus of access to the recordings anytime, anywhere through the Business Toolkit™ (no CPD hours for recorded versions).
Aged Care Steps members ask a range of technical questions through our Member Helpline. These questions range from aged care fundamentals to ones that really get us thinking (and reading the Aged Care Act)!
We know when one person asks a question, others may be wondering the same.
Join us in this webinar as we share a selection of questions and the answers we provided. This session aims to improve your knowledge and increase your understanding of the rules that apply for aged care when giving advice.
Webinar details:
Date: Tuesday 8th April 2025
Time: 10.00am-10.45am (Sydney time)
Registrations close: 5pm on Monday 7th April 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Aged Care Steps members ask a range of technical questions through our Member Helpline.These questions range from aged care fundamentals to ones that really get us thinking (and reading the Aged Care Act)!
You may be faced with a client situation you haven’t seen before, or an assessment that doesn’t seem quite right.
In this webinar we will unpack client case studies. Examine the facts of each case, the obstacles, the options, and how each was resolved to learn how aged care rules apply in real world advice to clients.
Webinar details:
Date: Tuesday 8th April 2025
Time: 11.00am-12.00pm (Sydney time)
Registrations close: 5pm on Monday 7th April 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Older clients are increasingly demanding Support at Home to meet care needs. Government subsidies can help to manage the costs, but this comes with complex rules and restrictions.
Join Jacqui Hayes in this webinar to gain an understanding of:
The new support at home framework
What care services are available
Fees payable by a client
Means-testing processes
Who is grandfathered under old rules and how they differ.
Webinar details:
Date: Tuesday 13th May 2025
Time: 10.00am-10.45am (Sydney time)
Registrations close: 5pm on Monday 12th May 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Central to your retirement advice is enabling clients to achieve their desired lifestyle. This might help clients with evaluating the options for Support at Home, and how to structure finances to maximise opportunities and achieve their care goals.
In this webinar, Jacqui Hayes will use case studies to demonstrate:
Why home care is important to your clients and your business
Strategies for income generation and Centrelink impacts
The role of a financial adviser and how to develop your service offer for Support at Home
Tools that are available to help.
Webinar details:
Date: Tuesday 13th May 2025
Time: 11.00am-12.00pm (Sydney time)
Registrations close: 5pm on Monday 12th May 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Aged care residents who are not classified as low-means (ie. market-price payers) need to pay the full agreed cost of a room in aged care. And these rules are changing from 1 July 2025.
In this session, Jacqui Hayes will take us back to the basics around the cost of residential aged care:
What the client is paying for
How market room prices are set and where to find them
Understanding the $750k threshold, and when to challenge a room price
Accommodation agreements when a client becomes a permanent resident
Converting the RAD/RAC into a daily payment (in full or partial) and the choices a client has
How/when RADs are refunded.
Webinar details:
Date: Tuesday 10th June 2025
Time: 10.00am-10.45am (Sydney time)
Registrations close: 5pm on Monday 9th June 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
Aged care residents who are not classified as low-means (ie. market-price payers) need to pay the full agreed cost of a room in aged care. And these rules are changing from 1 July 2025.
In this session, join Jacqui Hayes to take a more strategic look at funding a room in aged care:
How safe is my RAD? Provider investment rules and government guarantees
RAD or DAP - the benefits of paying a RAD
Calculating the retention amount
Strategies to access a room that looks unaffordable (for example, DAP from RAD & borrowing)
What happens if a child pays the RAD
Webinar details:
Date: Tuesday 10th June 2025
Time: 11.00am-12.00pm (Sydney time)
Registrations close: 5pm on Monday 9th June 2025
Price: Free for registered user of Essentials and Active membership packages (plus 2 colleagues in same office). A fee of $100+GST ($110) applies for additional registrations, non-members or Generator-only subscribers.
CPD: 1 hour (for registered participants who log-in and attend the live webinar for at least 80% of the duration).
An invoice (if applicable) will be issued when you lodge your registration application. Payment is required before attending the webinar.
This year we will see a major piece of aged care reform put into place - a new Aged Care Act and a new fee structure for clients.
Finance and funding of aged care will continue to hit the headlines and clients will be keen to know what it is all about. As we head into 2025 get ahead of the curve and find out what to expect. Join Danni Dixon of Aged Care Steps, in this free webinar to learn:
How you can provide clients with an aged care advice solution and which model best suits your business
The key conversation tips you need for clients in 2025
Implications for advice and clients
An overview of what to expect and how different the costs will be for clients
What sets good aged care advice apart
How Aged Care Steps is supporting advisers in 2025.
Webinar details:
Date: On-demand recording
Price: Free
CPD: Not available
If you have older clients, or clients with older parents, this is a webinar you can’t afford to miss.
The long-awaited reforms to aged care funding and fees (and a Bill to introduce a new Aged Care Act) were tabled in Parliament on 12 September 2024. This follows the Royal Commission and the Aged Care Taskforce’s report, responding to the growing demand for aged care services and the need for increased investment.
The changes are significant, so hear from the experts what is changing and what you need to know. Join Louise Biti in this webinar for a discussion on:
Why change is needed
Who is going to pay more
Phasing out of RADs and retention amounts
Increases to ongoing care fees
Is means-testing really gone
Changes to home care
What the changes mean for advice
Webinar details:
Date: On demand recording
Price: Free
CPD: Not available.
Without doubt, the demand for aged care advice is higher than it has been and with an ageing population that demand is only going to increase. Advisers need to find a solution that works for their advice business.
But as with any specialist area, aged care advice has its own nuances that can be challenging to fit with your usual advice processes.
Join Danni Dixon as she sits down with our own aged care experts - Jennifer Langton and Lara Hansen, to discuss:
Tips & traps in providing advice to aged care clients
How to use our advice generator to evaluate strategies & prepare your advice documents efficiently.
How to build out an aged care solution for your clients - whether in-house or outsourcing- to meet this demand
Webinar details:
Date: On-demand recording
Price: Free
CPD: Not available
Developing aged care advice document workshops.
The key to good aged care advice is efficiency and accurate modelling, plus a well-structured advice document that tells the story clearly to clients. Learn how to create advice documents – whether looking at home care, retirement villages or residential aged care.
We are excited to be launching a new version of the Generator.
We have rebuilt the entire back engine to simplify data entry, improve modelling outcomes and add extra functionality, but have kept the look and feel the same to minimise disruption. Join us at this free webinar to see what is new and what it means when giving advice:
• New Current Situation screen inserted in between data entry and strategy screens
• Simpler data entry, particularly with low-means clients
• A simpler and improved ability to model changes over the first 12 months and new cashflow report in appendix.
• Additional downsizing options for the home to cater for needs of a spouse remaining outside care.
• Greater planning options, for clients not ready to move into residential care or to consider the impact of one member of a couple passing away.
• And more.
Webinar details:
Date: On-demand recording
Time: 60 minutes
Price: Free
Learn from the experts.
Aged Care Steps are the leaders in aged care advice training – and not just technical specialists, but also experienced in giving aged care advice.
“The Aged Care Steps Accredited Aged Care Professional program is a very comprehensive training program on many aspects of aged care that provides you with the skills and knowledge to competently provide advice in this complex area. Louise and her team are also very knowledgeable and supportive in helping you build your skills to be able to provide this type of advice to clients.”
Stuart McKenzie, Lead Financial Pty Ltd